Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Catherine McCammon

Catherine McCammon

November 28, 2024

5  out of  5
rating by Catherine McCammon
"Everyone we've interacted with at the Jon Jack agency has been super helpful and responsive. We're happy customers!"
We responded:
"Catherine, Creating happy customers is our goal. We are glad to hear that working with our office has been a great experience. Thanks so much for your review. Jon"
Profile photo of Richard Burge

Richard Burge

November 14, 2024

5  out of  5
rating by Richard Burge
"Five stars plus! I had a good experience working with State Farm and their rates were the best of many other insurance companies that I got quotes from. Mackenzie was great to work with and very helpful."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with State Farm and found our rates to be the best. Mackenzie truly appreciates your kind words and is dedicated to providing excellent service. If you have any questions or need further assistance, feel free to reach out. Jon"
Profile photo of dianne bresnahan

dianne bresnahan

November 6, 2024

5  out of  5
rating by dianne bresnahan
"McKenzie in Jon Jacks office is so efficient, knowledgeable and responsive. I know I can trust that I will get all the information and advice I need."
We responded:
"Dianne Thank you for recognizing Makenzie. She works hard at being efficient and staying up to date with all the insurance information to keep you informed. Our goal is to earn you trust by helping you make good insurance decisions. Jon"
Profile photo of Lisa Appel

Lisa Appel

October 30, 2024

5  out of  5
rating by Lisa Appel
"They are always kind and patient to answer my questions. Nice office to work with."
We responded:
"Lisa, thank you so much for rating us 5-stars We are thrilled to hear that you had a positive experience with our team. Our goal is to always provide exceptional service and support, and it’s wonderful to know that our efforts are appreciated. We look forward to working with you again. Jon"
Profile photo of Kristina Wright

Kristina Wright

October 18, 2024

5  out of  5
rating by Kristina Wright
"Every person at Jon Jack State Farm Insurance Agency is absolutely amazing. They assisted with all my questions and concerns after my Mom's passing. Even now 10 months later when I needed assistance Mackenzie and staff were quick to assist and so very friendly. Thank you"
We responded:
"Kristina, thank you so much for your kind words! We're truly sorry for your loss, and it means a lot to us that we could provide support during a difficult time. Mackenzie and the team are dedicated to helping our clients, and we're glad to hear they were able to assist you. If you need anything further, please don’t hesitate to reach out. Jon"
Profile photo of ellen v

ellen v

October 16, 2024

5  out of  5
rating by ellen v
"Our family has been with State Farm for many years and in two different states. The Jon Jack agency has been great. The folks there are knowledgeable, helpful, and responsive whenever we have a question. Highly recommend!"
We responded:
"Ellen, thank you for taking the time to share your positive experience. We are thrilled to hear that their team has consistently provided you with knowledgeable, helpful, and responsive service throughout the years, even across different states. Your recommendation is greatly appreciated, and we look forward to continuing to meet your insurance needs. Jon"
Profile photo of Dennis Warth

Dennis Warth

October 11, 2024

5  out of  5
rating by Dennis Warth
"Great service"
We responded:
"Dennis, Thank you for taking time to leave a review. Providing great customer service is important to us and very much part of our culture. Jon"
Profile photo of David Johnson

David Johnson

September 3, 2024

5  out of  5
rating by David Johnson
"I am so very pleased with the service and response from Jon Jack Sate Farm office in Sequim! First rate people and service!"
We responded:
"David, Thank you for the five-star review. I'm glad to hear of your great experience in working with my office. It's important for us to be there when our policyholders need us most. Jon "
Profile photo of Alan West

Alan West

July 27, 2024

5  out of  5
rating by Alan West
"The Jon Jack State Farm Insurance office in Sequim is great. The office staff is always there to help with our insurance needs and questions. Our agent, Cheryl O’Mera, is friendly and professional. We have been so impressed with her service that we now have our auto, home and umbrella policies with Jon Jack State Farm Insurance. We highly recommend this company."
We responded:
"Alan, We appreciate you putting your trust in State Farm and our office. It's wonderful to hear that you are getting great service, and that we can provide insurance to cover your home, auto, and umbrella liability needs. Thanks so much for the review. Jon"
Profile photo of Seth Murray

Seth Murray

July 18, 2024

5  out of  5
rating by Seth Murray
"Excellent insurance team to work with. Very responsive and helpful."
We responded:
"Seth, We strive to be helpful and respond quickly to requests. Thanks a bunch for the 5-Stars. Jon"
Profile photo of ingrid edelmann

ingrid edelmann

July 16, 2024

5  out of  5
rating by ingrid edelmann
"The best in town! My husband has been with StateFarm since the '80's and their customer service, expertise, professionalism and delivery is above all others in the industry."
We responded:
"Ingrid, While parachute pants and the moon walk might have gone out of fashion (80's), great customer service never does :-). We appreciate you being our customer for such a long time. Jon"
Profile photo of Willard Steenhout

Willard Steenhout

June 20, 2024

5  out of  5
rating by Willard Steenhout
"Like a good neighbor is still very true for our new State Farm agent' Jon Jack, in Sequim Washington. Bought a house there long distance from my current home in Alaska. They were quick to provide my new home owners policy and answer all my questions. They assure me I was in good hands for all my insurance needs. I have had State Farm for many years and these folks reflect why. Willard Steenhout"
We responded:
"Willard, Thank you for taking time to give us a review and for being a State Farm customer over many years. We appreciate it. I'm glad to hear we made getting your new home insurance in Sequim easy. Jon"
Profile photo of t neudorfer

t neudorfer

May 28, 2024

5  out of  5
rating by t neudorfer
"professional and always available to answer questions"
We responded:
"Thank you for the 5-stars and for taking a moment to leave a review. I believe you have been our customer for a couple decades now. My staff and I are always available to help with your insurance needs. Jon "
Profile photo of Donna Babb

Donna Babb

May 8, 2024

5  out of  5
rating by Donna Babb
"I'm in my 80's and must say this is the first time in my life that it has been a pleasure working with an insurance agency. Thank you Jon Jack - State Farm Insurance agency and staff!"
We responded:
"Donna, Thank you for your kind words. Your great experience is very important to us. We're so happy to have you as a new insurance customer. Jon "
Profile photo of Chris Connors (Powdermonkey)

Chris Connors (Powdermonkey)

April 26, 2024

1  out of  5
rating by Chris Connors (Powdermonkey)
"I have been a State Farm customer for a good 20+ years. During the pandemic I briefly moved from Seattle to Las Vegas and had to switch agents. I then moved back up to Sequim and had to switch again. After a few months in Sequim I was surprised to find my rate had almost doubled over night from what it was in both Seattle and Las Vegas. When I inquired I was told it was apparently due to me not updating my odometer information for the Drive Safe & Save App—a lie as I did actually. I then was told the issue the transponder must be malfunctioning—again a lie the transponder was definitely functioning otherwise the app would not have fully updated with my most recent activity. I replaced the transponder just the same but I was informed at the same time rates just had gone up so it was still going to be a bit higher. I had my doubts but I let it slide because it seemed legitimate. Though I never did receive a refund for the previous overcharged billing while using the Drive Safe & Save App. Now fast forward a year and I suddenly find my rates have jumped another $25 with no notice, on a vehicle that gets driven maybe once or twice a month in Sequim of all places. On top of that I have not received as much as a speeding ticket for well over 25 years. I suspect something else is going on here and I do not know if it is with the agent or with State Farm but I will definitely be having the State Insurance Commissioner looking into it."
We responded:
"Chris, I'm sorry to hear you have had difficulties with the Drive Safe & Save App and you auto policy pricing. I assure you that my office wants you to realize a saving with this driving application. For any technical assistance related to the Drive Safe & Save App, State Farm provides a dedicated help desk. You can reach out to them at 1-888-559-19221. They’ll be able to assist with any issues you encounter while using the app or other digital platforms. Regarding auto insurance prices, you’re right that they’ve been on the rise for Washington drivers. The impact of inflation has significantly increased the costs associated with settling claims. This current situation is indeed unusual, as prior rate adjustments were more gradual and not subject to such intense inflationary pressures. Let’s hope for stabilization in the near future as prices for autos, auto repairs, medical treatments, and other insurance-related expenses settle. If there’s anything else you’d like to discuss, feel free to reach out. Jon Jon"
Profile photo of Brandon DiCicco

Brandon DiCicco

March 20, 2024

5  out of  5
rating by Brandon DiCicco
"Always very helpful! Quick service on the phone anytime I've called."
We responded:
"Thanks so much for the kind words. We truly appreciate your feedback. Our team is committed to providing quick and helpful service, whether it's over the phone or in person. Jon"
Profile photo of Tammi Garten

Tammi Garten

February 14, 2024

5  out of  5
rating by Tammi Garten
"Thanks to our new agent at State Farm, we discovered we were under insured with the present insurance company with our home and garage. Our agent has been very helpful with our auto coverage as well!"
We responded:
"Tammi, We truly appreciate your comments. It’s important to us that our customers understand what they’re buying, so they can make informed insurance decisions. Reviewing individual circumstances and coverage can make a big difference at claim time. Thanks, Jon"
Profile photo of Rob Clark

Rob Clark

February 7, 2024

5  out of  5
rating by Rob Clark
"Had a question regarding policy coverage. Question was answered promptly and coverage was increased. Great response time and great people to work with. High marks for the Jon Jack Team!"
We responded:
"Rob, Thank you for taking time to give us a review. We truly appreciate you being our insurance customer. Jon"
Profile photo of Ken Name - Private

Ken Name - Private

January 30, 2024

5  out of  5
rating by Ken Name - Private
"We have had our home and auto insurance through Jon for several years. Marisa in his office if very responsive to emails with clear answers to questions. I recommend this office for their commitment to their customers."
We responded:
"Ken, Thank you for the 5-stars. It makes our day to receive positive feedback regarding our service. We work hard to be prompt and accurate. Jon"
Profile photo of Jack Huls

Jack Huls

January 24, 2024

5  out of  5
rating by Jack Huls
"Jon Jack and staff are experienced, knowledgeable, and exceptionally service oriented. Mackenzie especially has been very helpful in helping us with the necessary transitions and covereages of our existing home and new rental home. I strongly recommend them for their strong customer services."
We responded:
"Jack, Thank you for the stars, and for sharing your great service experience with Makenzie. We’re grateful to have you and your family insured over these many years. Jon"
Profile photo of Ed Bryson

Ed Bryson

December 18, 2023

5  out of  5
rating by Ed Bryson
"Very helpful and courteous people. Always eager to answer any questions we have. Wouldn't go anywhere else."
We responded:
"Hi Ed, I've been waiting to response, but Google reviews have been locked down for a bit. Thanks for taking a moment to give us a review. We really appreciate your business."
Profile photo of Ken Nielsen

Ken Nielsen

December 13, 2023

5  out of  5
rating by Ken Nielsen
"I've been with this particular agency for many years and have found the to be professional, helpful and prompt."
We responded:
"Ken, Thanks for the 5-stars. It's been our pleasure to help with your insurance over these many years. Jon"
Profile photo of Nancy Porte

Nancy Porte

December 9, 2023

5  out of  5
rating by Nancy Porte
"Updated Review: After two years in Sequim, I have purchased a new car. Since moving from NY, I realize that the process for purchase of a vehicle is a bit different than what I am used to but Jon Jack Agency assisted me all the way. Upon sending an email, I received an immediate response and all the paperwork was sent to me same day. All of my questions were answered promptly and Marisa in the office worked with an immediate deadline as I was late in connecting with them. So pleased with the professional way in which all was handled and appreciated their expert help. Two Years Ago: We are in the process of moving to WA from NY and they made things very easy, setting up our renters insurance by email and one quick call. We had so much to do getting ready for the move and they took a big load off of us by helping us so quickly"
We responded:
"Hi Douglas, Welcome to Sequim. Thanks for taking time to leave a nice review. I'm glad to hear you had a good experience and your renters insurance came together smoothly. Jon"
Profile photo of Rick Dixon

Rick Dixon

December 3, 2023

5  out of  5
rating by Rick Dixon
"I really appreciated Makenzie's help and prompt response to let me know the status of a reimbursement."
We responded:
"Rick, Thanks so much for being our insurance customer. We are always glad to help. Jon"
Profile photo of Russell Avery

Russell Avery

November 16, 2023

2  out of  5
rating by Russell Avery
"We have been long time customers of State farm, having lived in Sequim for 40 years. We have had good service from the local office, except for something that happened recently. We were at the Tacoma Mall shopping when our car was stolen, right at mid-morning in the middle of the parking lot with lots of other cars around. We came out of the mall to find our car gone and all that was left was a pile of broken glass. We called our local Sequim office, and the first thing they wanted to verify is that we were a customer, that we had coverage, and then moved us along to the claims department. I had thought having a local office would mean some personal connection, especially when dealing with a very stressful situation, being stuck away from home without a car. But there was no mention of any concern for us or any personal followup. Then we found out our policy did not provide for a rental car while our car was stolen and also when it needed repairs after it was found. I guess it was our fault for not knowing that, but it would have been nice to know that when first purchasing the policy for our car. So just wondering if having a local insurance office really has any advantages..."
We responded:
"Hi Russell, Thank you for your honest assessment of this recent claim. It may go without saying, but your experience was not what we work toward providing. Our desire to quickly get policyholders connected to our claims department is based on past experience that our claims people are best situated to make decisions, move the process forward, and give instructions specific to a claim. I appreciate that this felt too rushed and not personal. We will review our methodology regarding how we go about connecting policyholders to our claims department while still recognizing a conversation with us may be as important as a speedy transfer. Jon "